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Procare RCM

Privacy Policy

At our medical billing company, we take great care to collect personally identifiable information in a transparent and responsible manner. When we request such information from you, we will always be clear about what we are asking for and why we need it. If you choose to visit us in person, we may ask for additional personally identifiable information,

such as:

  • Your name
  • Email address
  • Phone number
  • Practice name
  • City/state
  • Practice size

and any other information you choose to provide.

We understand that privacy is of the utmost importance, which is why we only collect the information necessary to provide you with the services and offers you are interested in. Rest assured that we take the security of your personal information seriously and will only use it in accordance with our privacy policy.

As part of our commitment to this principle, we do not gather any information related to:

  • Racial or ethnic background
  • Religious or philosophical convictions
  • Genetic information
  • Biometric data

In certain circumstances, we may require access to your Electronic Health Records (EHR) in order to provide our services. If this is the case, we may request your Practice ID or ask for access to your account.

Please be assured that any information we collect in this manner will be treated with the utmost confidentiality and will only be used for the purposes of providing our services to you. We understand the sensitive nature of EHRs and are committed to ensuring that they are protected at all times. This can include the following:

  • Type of browser and operating system you are using
  • The webpages you are looking at
  • The time of the day you are visiting
  • Your IP address
  • Or any other technical data pertaining to the patterns of searching or browsing on the website.

Use of Information

At ProCare RCM, we are committed to using the personally identifiable information provided by our clients solely to improve website functionality and enhance the overall user experience. We strive to increase website traffic and make improvements to areas of the site that receive the most visits. To achieve this goal, we investigate how users arrive at our website and make improvements to our advertising strategy. We may use the information collected in the following ways, but not limited to:
  • Sending promotional or personal emails to our clients
  • Preventing fraudulent activities
  • Maintaining the functionality of the client experience
  • Introducing new features, offers, or services to our clients
  • Directly communicating with our clients to provide better customer service, updates, or other important details pertaining to the website.

Legal Matter

ProCare RCM takes our clients’ privacy and security very seriously. In the event of a legal matter, we reserve the right to provide pertinent information to the concerned party. This may be necessary in cases related to fraud or other criminal activity. However, we want to assure our clients that we will only disclose information as required by law and will always take steps to protect their privacy to the fullest extent possible. We understand the importance of maintaining the confidentiality of our clients’ personal information and will do everything in our power to safeguard it. Please note that if any laws, rules, or standards change at the state or federal level, we reserve the right to revise or change our privacy policy accordingly. We will always keep our clients informed of any changes and will strive to ensure that their personal information is protected to the best of our abilities.